Shipping policy
SHIPPING POLICY
CUSTOM PRODUCTION TIME
Every ProposalSigns.com sign is personalized and made to order.
Production begins after:
• Your artwork has been approved
• Your order has been submitted
• Payment has been successfully processed
The production estimate displayed on the product page, at checkout or in your order confirmation begins after artwork approval. Weekends and holidays are not considered business days.
SHIPPING TIME
Shipping time is separate from production time. Selecting expedited shipping speeds up carrier transit but does not shorten the time required to create and print your sign unless a rush-production option is specifically included.
Delivery dates are estimates and are not guaranteed unless expressly stated in writing.
SHIPPING RATES
Available shipping methods and charges are displayed at checkout based on the delivery address, package and selected service.
Orders may only be shipped to destinations available during checkout.
TRACKING
When your order ships, tracking information will be sent to the email address or phone number provided during checkout.
Tracking information may take up to 24 hours to begin showing carrier activity.
Please monitor your tracking information so someone can retrieve the package promptly after delivery.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if an address needs to be corrected. Address changes are not guaranteed after production or shipping has begun.
If an order is returned because of an incorrect or incomplete address, refusal, or unsuccessful delivery attempt, the customer may be responsible for additional shipping charges before the order can be resent. Because the product is personalized, returned custom signs are not automatically eligible for a refund.
SHIPPING DELAYS
Carrier delays, severe weather, service interruptions and other circumstances outside our control may affect delivery.
If we are unable to ship within the timeframe promised when the order was placed, we will provide notice and any cancellation or refund options required by applicable law.
We are not responsible for carrier delays that occur after the order has been shipped, but we will make reasonable efforts to help locate a delayed package.
DAMAGED PACKAGES
Inspect your sign as soon as it arrives.
If the package or sign was damaged during shipping, contact us within five days of delivery and provide:
• Your order number
• Clear photographs of the sign
• Photographs of the shipping package
• A description of the damage
Keep the sign and all original packaging until the claim has been reviewed.
Confirmed shipping damage will be handled according to our Return, Refund & Reprint Policy.
LOST PACKAGES
If tracking stops updating or the package appears lost, contact us so we can work with the carrier.
A package is not considered lost while it is still within the carrier’s normal delivery or investigation period.
PACKAGES MARKED DELIVERED
If tracking shows “delivered” but you cannot locate the package:
• Check around the delivery location
• Ask household members or neighbors
• Verify the shipping address
• Allow 24 hours in case the carrier marked it delivered early
• Contact the carrier directly
Please then contact us if the package remains missing. Replacement or refund eligibility will depend on the carrier’s investigation and applicable law.
INTERNATIONAL ORDERS
When international shipping is offered at checkout, the customer is responsible for any customs duties, import taxes, brokerage charges or other fees imposed by the destination country.
Customs processing may delay delivery. These delays are outside our control.
ORDER CHANGES AND CANCELLATIONS
Production may begin immediately after artwork approval. Changes or cancellation requests are not guaranteed once production has started.
CONTACT
For shipping questions, contact us through the contact information provided on ProposalSigns.com and include your order number.