Refund policy

RETURN, REFUND & REPRINT POLICY

Every ProposalSigns.com sign is created specifically for you. Because our signs are personalized and printed to order, all approved custom-sign sales are final and cannot be returned or exchanged.

ARTWORK APPROVAL

Before ordering, you are responsible for reviewing and approving the complete design, including:

• Names, dates and spelling
• Wording and punctuation
• Colors, layout and orientation
• Sign size and finish
• Overall artwork appearance

Once artwork is approved and the order is submitted, changes may not be possible. Errors present in customer-approved artwork do not qualify for a refund or free reprint.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your sign arrives damaged, has a manufacturing defect, or does not match the artwork you approved, contact us within five days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the sign
• Photographs of the packaging if the shipment was damaged

Do not discard the sign or its packaging until we have reviewed your claim.

If we confirm a production error, defect or shipping damage, we will replace the sign at no additional cost. If a replacement cannot reasonably be provided, we may issue a refund for the affected product.

COLOR VARIATIONS

Screens and printers display colors differently. Minor differences in color, texture or placement that do not materially change the approved design are not considered defects.

CANCELLATIONS

Production may begin immediately after artwork approval. Cancellation requests are not guaranteed and can only be accepted if production has not started.

SHIPPING

We are not responsible for delays caused by the shipping carrier, weather, an incorrect delivery address or circumstances outside our control. If a package is lost or damaged in transit, contact us promptly so we can help resolve the issue.

UNAUTHORIZED RETURNS

Please contact us before returning any product. Unauthorized returns will not be accepted or refunded.